Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 10 comments from 14 reviews.
4.0
excellent deal just had to wait longer than exspected
5.0
I am delighted with the excellent customer service provided by LLoyds, from start to finish, they are a pleasure to deal with.
5.0
Dave Leeming was excellent, an employee to be proud of
5.0
Very friendly and not too pushy.
5.0
The salesperson, Alison Prowes took care to ensure that the whole experience was enjoyable and good
5.0
Completely satisfied with my new car need more people to go and experience the service they offer
5.0
Alison Prowse is an absolutely outstanding salesperson, what an incredible asset to MINI
3.5
Main concern was salespersons lack of knowledge of prodocts, finance was a bit hit and miss
5.0
Staff were excellent polite, friendly and helpful
Our service rating is 4.7
Our rating is based on 19 comments from 67 reviews.
4.0
They were good. I had a speaker replaced with one that does not work. I have had to re book in to have this replaced.
5.0
Everyone was very pleasant and service very friendly.
5.0
They are really pleasant. I am always made to feel welcome.
5.0
Fantastic staff , very helpfull
2.0
I left my vehicle with the Dealership for a week whilst on holiday and was promised its return today. Having called today to arrange pick up , I was told the Dept was closed and I would have to call back tomorrow .
4.5
The staff are great , the tyre pressure was checked, afterwards there was a puncture on the tyre.
5.0
It was excellent. It always is. Good reception.
5.0
the service from all of the staff - especially Phil - was very good.
4.0
Steve and Alison are always extremely helpful. And my 'loaner' turned out to be the new coupe, BONUS
5.0
service booked problem solved satisfaction yet again
5.0
LLoyds are the best dealers I have ever used, always recommend them
4.0
they are always happy to help
5.0
The recall was done and the MINI was cleaned aswell.
4.0
This service was for a MOT we got mixed up with the time of the appointment, not happy at the time but OK now
5.0
Staff are brilliant Always willing to help nothing is too much trouble.
4.5
I have to mark down as a scren fitted under warrenty was not fitted correctly and the resulting leak caused major probelms, that having said the service manager and staff are great, performing well beyond expections.
5.0
The staff are always friendly,helpfull and efficent.